Important: By using the Ace 350 website or app, you are considered to have read and accepted this Privacy Policy. This policy is part of our
Terms & Conditions section.
1 Introduction
Ace 350 is an internationally licensed online betting platform. We place the highest priority on our members' privacy. This Privacy Policy explains what data Ace 350 collects, why we collect it, how it is stored, and the measures we take to keep it secure.
This Privacy Policy has been written in clear, straightforward language with our Bangladeshi users in mind. Our goal is to ensure you fully understand how your data is handled.
Scope: This Privacy Policy applies to the Ace 350 website (ace350.ws), mobile app, and all related services.
2 Information We Collect
Ace 350 collects only the information that is necessary — nothing excessive or irrelevant. Below is a detailed breakdown of each data type we collect:
Personally Identifiable Information
- Full name & date of birth
- Mobile number and email address
- National ID number (for KYC verification)
- Address (if required)
Financial Information
- Payment method type (bKash, Nagad, Rocket, etc.)
- Transaction history & amounts
- Deposit & Withdrawal Records
Technical Information
- IP address and device type
- Browser & Operating System Information
- Site access times and session data
- Cookies & Log Files
Betting Activity Data
- Betting history and amounts
- Preferred Sports & Markets
- Win and loss records
| Data Type |
Why We Collect It |
Required? |
| Name & Date of Birth |
Account Registration & Age Verification |
Yes |
| Mobile / Email |
Communication & Login Verification |
Yes |
| NID / Passport |
KYC Verification |
For Withdrawals |
| Payment Information |
Transaction Processing |
Yes |
| IP Address |
Security & Fraud Prevention |
Automatic |
| Betting History |
Service Improvement & Responsible Betting |
Automatic |
3 How We Collect Information
Ace 350 collects information through several methods. We are committed to being fully transparent about each of them:
- Directly Collected: You provide information directly when filling out the registration form, submitting KYC documents, or contacting our support team.
- Automatically Collected: Technical data such as your IP address, cookies, and session data are collected automatically while you use the site or app.
- From Third Parties: Certain information may be collected from payment gateways or identity verification services — strictly limited to what is necessary.
Please Note: Ace 350 will never call or email you to ask for your password or full payment details. If you receive such a request, contact our support team immediately.
4 How We Use Your Information
Ace 350 uses the data it collects only for the specific purposes listed below — it is never used for anything beyond these:
- Account Management: To handle registration, login, identity verification, and account security.
- Transaction Processing: To process deposits and withdrawals quickly and securely.
- Customer Support: To resolve your issues and answer your questions.
- Promotions & Bonuses: To deliver relevant offers and bonuses — with the option to opt out of marketing communications at any time.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Legal Obligations: To provide necessary information in response to regulatory authority requests.
- Service Improvement: To analyse user experience and continuously improve the platform.
- Responsible Betting: To identify unusual betting patterns and offer you the appropriate support.
5 Data Sharing Policy
Ace 350 does not sell or rent your personal data to third parties. However, there are certain circumstances where sharing information may be necessary:
When We Share Your Data
- Payment Processing: Only the information required to complete transactions is shared with bKash, Nagad, or other payment gateways.
- KYC Providers: With authorized third parties for identity verification purposes.
- Legal Obligations: In response to valid requests from courts, regulatory bodies, or law enforcement agencies.
- Anti-Fraud Measures: Limited data shared with industry partners solely to prevent fraudulent activity.
- Business Transfer: In the event of a company merger or acquisition — you will be notified in advance.
Never Shared: Your data is never shared with advertisers, social media companies, or any unrelated third parties.
Whenever data is shared with third parties, we have data protection agreements in place ensuring your information is used solely for the intended purpose.
6 Cookies & Tracking
Ace 350 uses cookies on its website and app. Cookies are small data files stored in your browser that help enhance your experience.
Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and ensuring platform security.
- Functional Cookies: To remember your preferences, such as language or theme.
- Analytics Cookies: To analyse site performance and user behaviour — all data remains fully anonymised.
- Marketing Cookies: To show relevant advertisements — only with your explicit consent.
Cookie Controls: You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
7 Data Retention Period
Ace 350 does not retain your data for longer than necessary. Retention periods vary depending on the type of data:
- Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
- Transaction Records: At least 5 years, in accordance with financial regulatory requirements.
- Communication Records: Support chat and email records for up to 2 years.
- Technical Logs: Typically up to 90 days.
- KYC Documents: 5–7 years after account closure.
After the designated retention period, data is securely deleted or anonymized.
8 Your Rights
As an Ace 350 member, you have the following rights over your personal data:
- Right to Know: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information we hold.
- Right to Erasure: You may request the deletion of your data under certain circumstances — however, data required for legal compliance may not be erasable.
- Right to Restrict Processing: You can opt out of certain types of data use.
- Right to Data Portability: You can receive a copy of your data in a specified format.
- Right to Lodge a Complaint: If you believe your privacy has been violated, you can report it to us directly.
How to Submit a Request: To exercise any of the above rights, email us at support@ace350.ws or
Help Centre Get in touch. All requests will be responded to within 30 days of receipt.
9 Minor Protection
Ace 350 strictly prohibits betting by anyone under 18. We actively work to protect minors:
- Age is verified at the point of registration.
- Proof of age documentation may be requested in cases where eligibility is in doubt.
- Any account found to belong to a user under 18 will be suspended immediately.
- No data relating to minors is collected or stored.
A note for parents: If your child has accidentally created an account, please notify us immediately at support@ace350.ws. We will take prompt action.
10 Policy Updates
Ace 350 reserves the right to update this Privacy Policy as needed. For significant changes:
- You will be notified in advance via your registered email or SMS.
- The "Last Updated" date at the top of this page will be revised accordingly.
- New consent may be requested for material changes.
Your continued use of Ace 350 following any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page periodically.
11 Contact
If you have any questions or concerns about our Privacy Policy, please contact us directly:
- Email: support@ace350.ws
- Live Chat: Click the chat icon on the website
- Help Center: Help Centre Page
We take all privacy-related requests seriously and aim to respond within 30 days.